TerraCam photos are waiting to upload

TerraCam saves every photo on your phone or iPad first, then uploads it to your company's account when there is signal. Under a house or out in the country that can take a while. Nothing is lost while it waits.

What the signs mean

When everything is uploaded, the message in the top bar goes away.

Get the photos uploaded

1. Keep TerraCam open on the device that took the photos.
2. Move to a spot with signal or Wi-Fi.
3. Watch the top bar. TerraCam starts uploading by itself when the signal comes back.
4. Wait until the message is gone before you close the app or switch devices.

Still not uploading?

• Check you're signed in. Uploads stop if your sign-in has run out. Open the sign-in page at /access in the same browser, sign in again, then go back to TerraCam.
• Check the job on another device. Photos taken on a phone show on an iPad only after the phone has uploaded them.
• Reopen the job. Tap ‹ Jobs, then the job again, to load the latest copy from your account.

Related questions

Can I start a new job with no signal?

Yes. New jobs, photos, captions and tags all save on the device and upload later. Deleting a job is the one thing that needs signal.

Why did "That job isn't on this device" show up?

You opened a job that was never opened on this device, with no signal to download it. Open it again when you have signal.