TerraBrain isn't answering

What each TerraBrain error message means, from a used-up monthly allowance to files that won't import.

Find the message you see below.

"Your company's TerraBrain allowance for this month is used up"

Each company has a monthly allowance. The bar under the question box shows how much is used.

Wait until the 1st of next month, when it resets.
Or ask the Terralox team for more.

"That's a lot of questions at once. Wait a few minutes."

Too many questions were sent in a short time. Wait a few minutes and ask again. Your question stays in the box.

"The AI part of TerraBrain is offline for a few minutes"

The AI couldn't be reached, so TerraBrain shows the parts of your records and the foundation knowledge that match your question instead of a written answer. This doesn't use your allowance. Ask again in a few minutes for a full answer.

"TerraBrain isn't connected yet" or "isn't connected to its AI yet"

TerraBrain hasn't been switched on for answering. Contact the Terralox team.

"TerraBrain isn't on your company's plan"

Your company doesn't have TerraBrain. Programs are requested and approved by the Terralox team. Open My account to see your programs.

A file won't import

Message	What to do
"no readable text (a scanned PDF needs to be typed or exported as text)"	The PDF is a picture of a page. Export it as text, or type the key parts as a note.
"TerraBrain reads PDF, Word, Excel, CSV and text files"	Save the file in one of those formats and try again.
"couldn't load the … reader"	The reader didn't download. Check your connection and try again.
"Only the owner or a manager can change the brain's records."	Ask your owner or a manager to add it.

The answer is wrong or vague

Check the sources under the answer. If none are C sources, your records don't cover the question.
Add a record or note about it (see Add records to your brain).
Ask again in a + New question with more detail, for example the foundation type or the area of town.

Your sign-in ran out. Sign in again and TerraBrain opens again. Your past conversations are still in the list on the left.