I can't sign in

What each sign-in message means and how to get back in, for email, Google and crew PIN logins.

Find the message you see below. Sign in at terralox.com by pressing Sign in at the top right.

Email and password messages

Message	What to do
That email and password don't match.	Check the email for typos, then try again. Still stuck? Press Forgot password? and set a new one. See Reset or change your password.
This account signs in with Google. Use Continue with Google.	Press Continue with Google and pick the same email.
Set a password with Forgot password first.	Press Forgot password? and follow the email.
Too many wrong passwords. Wait 15 minutes or use Forgot password.	Wait 15 minutes, or reset your password now: that clears the lock.
Too many tries. Wait a few minutes.	Wait a few minutes, then try once, carefully.
This account is paused. Email info@terralox.com.	Email info@terralox.com.

Crew PIN messages

Message	What to do
That company code and PIN don't match.	Check both. Ask your manager if you're not sure.
Too many wrong PINs. Wait 15 minutes, or ask your manager.	Wait 15 minutes, or ask your manager for a new PIN.
This login is paused. Ask your manager.	Your manager or the business account has paused it. Ask them.

See Sign in as a crew member.

I signed in, but it keeps asking me again

Signing out on any device signs you out everywhere, and so does a password change. If you did either on another device, sign in again here.
Check that cookies are allowed for terralox.com and that you're not in a private window.
On iPhone or iPad, a home screen app has its own sign-in. Sign in once inside it.
Still looping? Close the tab, open terralox.com/account fresh, and sign in there.

I signed in, but a program won't open

If you land on My account with a message that the program "isn't on your company's plan yet", your company doesn't have it, or your login isn't set to use it. Ask your owner. See Request a business account and programs.

I don't remember which email I used

Try Forgot password? with each email you might have used. Only the right one gets an email. Or press Continue with Google if you usually use Google.

I forgot my PIN

Ask your owner or manager to press New PIN for you on the Team tab.

Nothing here helped

Email info@terralox.com with the email you sign in with and the exact message you see.