Troubleshooting
When something doesn't load, sync or sign in.
The page looks old or brokenIf a Terralox screen looks out of date, is missing a button or won't load, reopen it with good signal before anything else.Which browsers and devices workTerralox runs in an up-to-date web browser on iPad, iPhone, Android and computers. Here's what to use and what to avoid.I can't sign inWhat each sign-in message means and how to get back in, for email, Google and crew PIN logins.TerraCam photos are waiting to uploadWhat "Offline", "photos to upload" and "on device" mean in TerraCam, and how to get the photos into your account.Find an earlier TerraScan site visitWhere to find a visit that's still in progress, or the pins and report of a finished one.TerraTopo won't open my saved planWhat to do when a saved TerraTopo project opens without its plan, or the points don't line up with the plan.TerraBrain isn't answeringWhat each TerraBrain error message means, from a used-up monthly allowance to files that won't import.TerraModel won't export a videoFix "This browser can't encode MP4 video" and other problems making or downloading a TerraModel video.
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