TerraTopo won't open my saved plan

You click Open on a saved TerraTopo project and get one of these messages instead of the survey.

"The plan file wasn't stored in your account"

The plan was bigger than 4 MB when it was saved, so only the readings were saved. When you saved, the status line said "The plan file is over 4 MB, so only the survey was saved".

1. Find the original plan file on your computer or in your drawing program.
2. Load it under 1. Floor plan with Choose File.
3. Click My projects and click Open on the project again.
4. When TerraTopo asks whether to apply the saved survey to the plan that's loaded now, click OK.
5. Click Save to my account so the newest work is saved.

"Load the plan for ... in Step 1, then open it again"

Same cause: no plan is stored and none is loaded. Follow the steps above.

"This survey was saved against a different plan size"

The plan that's loaded isn't the same size as the one the survey was made on, so points may land in the wrong places.

1. Click Cancel.
2. Load the exact plan file the survey was made on, not a re-export or a screenshot.
3. Open the project again.

"has no plan file yet"

The job was started in another program and has no plan. Load its floor plan in Step 1, then click Save to my account. It saves into the same job.

Still stuck?

Check you're signed in: your company name shows at the top left. If it doesn't, sign in again at /access and reopen TerraTopo.