The page looks old or broken

TerraPlan and TerraCam keep a copy of themselves on your device so they open with no signal. When the signal is weak, they open that saved copy, which may be an older version. Most "old or broken" screens are fixed by reopening with good signal.

Try these in order

1. Get good signal. Step outside or join Wi-Fi.
2. Reload the page.
   • iPad or iPhone (Safari): tap the reload arrow in the address bar.
   • Home screen app: close it fully (swipe it away in the app switcher), then open it again.
   • Computer: press Ctrl + Shift + R on Windows, or Cmd + Shift + R on a Mac.
3. Open it twice. The first open with good signal fetches the new version; reopening makes sure every part of the page matches it.
4. Check you're signed in. Go to terralox.com/account. If it asks you to sign in, do that, then go back to the program.
5. Try another browser on the same device, such as Chrome instead of Safari. If that works, the problem is with the first browser's saved copy.

If it's still broken

Email info@terralox.com with:

• Which program and screen, and what you pressed.
• Your device and browser (for example "iPad, Safari").
• A screenshot, if you can take one. Make sure it doesn't show anything private about a customer.

Related questions

A new feature someone told me about isn't there

You're probably on the saved copy. Reopen with good signal as above. If a program card says Not on your plan, it's not on your company's plan yet: see Request a business account and programs.

The map in a job folder is blank

Map pictures need signal. It says "The map didn't load. Check your signal." Try again when you're back online.

It keeps sending me to the sign-in page

See I can't sign in.